Splashtop Guide

Splashtop is available to students and faculty if the preferred MohawkAPPS remote software delivery tool is not an option.

Some of the specific instances where Splashtop would be required are as follows:

• Students or faculty who do not have a suitable Windows computer meaning they cannot use MohawkAPPS
• Students or faculty who need access to Macintosh-based software. Access to Macintosh computers is restricted to students in specific programs
• Specialized courses when the software is not published through MohawkAPPS.
• Your instructor will have further information on how to find the required software
• Students or faculty who are having issues with MohawkAPPS.

After you register your account, use the link provided in your email or the button below to download and install the Splashtop Business App for your computer or device.

Download Splashtop

Run Splashtop and sign in using your Mohawk College email first.last@mohawkcollege.ca and password.

Note: Do not use your MohawkID in this step.

Choose the single sign-on option from the next screen.

After pressing "Log In" you will be directed to the Mohawk College Single Sign-on portal. Enter your MohawkID and Password.

After signing in, you will see a list of computers you can remote to. Choose an available computer to start your remote session. A green circle means someone is connected and the computer is in use, and if the icon is greyed out the computer is offline.

Connect by double-clicking on an available computer icon or selecting the computer and hitting the connect button.

When connecting to an available computer you will see the following login screen. Sign in using your MohawkID@mohawkcollege.ca and Password.

After clicking OK you should see the Mohawk College desktop. You can Log In by pressing Log In or by entering your MohawkID and password.

All the session controls are accessible through the top menu bar. Some session controls may be unavailable due to permission restrictions.

	Disconnect: Disconnects your session.
	Next Monitor: Will toggle your display through available monitors (for multi-monitor setups).
	Switch Monitor: Choose a specific monitor to display from a list. Or display all monitors on one screen or in separate windows.
	View Options: Changing the image scale will show the full size of the monitor or scale it to fit on your home display. Lowering the frame rate will lower the quality but be less demanding on your internet connection. Raising the frame rate will increase quality but require high-speed internet.
	Full Screen: Toggles full screen on and off.
	Ctrl-Alt-Delete: Button shortcut for pressing Ctrl-Alt-Delete.
	Actions: Enable Blank Screen and Lock Keyboard and Mouse, which blanks the physical screen of the PC you’re remoting to (to prevent sensitive data from being shown on screen) and prevents the physical mouse and keyboard from being used while the remote session is active. Share Desktop will provide you with a link that you can share when you want someone to view your session.
	File Transfer: Transfer files between your local computer and the computer you are remoted to.
	Start Recording: Record your session. Recordings are stored in Documents\Splashtop Business\ by default.
Chat: Communicate with support or your professor when they join the chat session.

Depending on your level of access (support, professor, student) you will also have some controls in the computer list.

	Connect: Remotes to the selected computer.
	File Transfer: Transfer file to or from the selected computer (requires login).
	Chat: Start a chat in the current session.
	Info: Shows computer and session information. May include some basic computer controls for professors and support.

Your instructor will arrange for you to have access. If you did not receive the account setup email, please contact the Information Technology Service Desk

Sessions time out after 90 minutes of inactivity. Your session will continue if you have an active internet connection and you are active on the computer. Note: There may be scheduled restarts outside of class hours. Save work frequently. As part of regularly scheduled maintenance, PCs are not available from 5:00 am EST to 7:00 am EST

Your work will not be lost until the computer is restarted. You will have 90 minutes to reconnect to the previous session (it must be the same computer as before), where you will simply log back in from the lock screen.

The previous user disconnected without restarting the machine. They may have had a temporary internet issue and will reconnect later, or they forgot to restart when they were finished.

Should a room have a schedule; you will be prompted 10 minutes before the end of the schedule to save your work - The PC will be restarted at the end of the scheduled time.